We hold group meetings at least once a month at The Carer’s Centre Portsmouth. Our next meeting is on: 5 May 2026 at 7:00 pm

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Privacy Policy

Rebound Carers Support Group

Last updated: 19 May 2026

1. Who We Are

Rebound Carers Support Group is a registered charity based in Portsmouth. We provide support, resources, and community to carers of people affected by addiction.

Registered charity number: 1169310

Registered address: Station House, 50 North Street, Havant, Hampshire, PO9 1QU

Operational address: The Carer’s Centre, 117 Orchard Road, Portsmouth, PO4 0AD

For any questions about this policy or how we handle your data, please contact us at: enquiries@reboundgroup.org

2. What This Policy Covers

This privacy policy explains how Rebound Carers Support Group collects, uses, and protects personal information when you visit our website or use our services. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Data We Collect and Why

Contact Form

When you use our general contact form, we collect:

We collect this information so that we can respond to your enquiry. The lawful basis for this processing is legitimate interests — it is necessary for us to receive and respond to communications from members of the public.

Mailing List Sign-Up

When you sign up to our mailing list, we collect your email address only. This is used to send you updates and news from Rebound. The lawful basis for this processing is consent — you are actively choosing to receive communications from us.

You may unsubscribe at any time by contacting us at enquiries@reboundgroup.org. We will remove your details promptly on request.

4. How We Store and Handle Your Data

Our website is hosted by Hostinger. Your data is processed and stored on servers within the European Economic Area (EEA).

Mailing list email addresses are held and managed manually by a designated trustee using Microsoft Outlook. These are not shared with any third party mailing platform.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. How Long We Keep Your Data

We regularly review the data we hold and delete anything we no longer need.

6. Third-Party Services

Our website uses a number of third-party services to operate securely and effectively. These are listed below.

Cloudflare Turnstile

We use Cloudflare Turnstile to protect our contact forms from automated spam. This service processes your IP address and browser information to determine whether a form submission is from a real person or an automated bot. No tracking cookies are used and no behavioural profile is created. For more information, see Cloudflare’s privacy policy at cloudflare.com/privacypolicy.

Akismet

We use Akismet, provided by Automattic, to filter spam from our contact forms. Form submission data (including the message content, name, email address, and IP address) may be sent to Akismet’s servers for spam analysis. For more information, see Automattic’s privacy policy at automattic.com/privacy.

Wordfence

Our website uses Wordfence, a security plugin, to protect against malicious activity. Wordfence may process your IP address for security purposes. For more information, see wordfence.com/privacy-policy.

YouTube

Our website embeds a video hosted on YouTube. This video is blocked from loading until you have accepted the relevant cookie category via our cookie consent banner, managed by Complianz. If you choose to accept and play the video, YouTube may set cookies and collect data about your viewing behaviour. We do not control this data collection. For more information, see Google’s privacy policy at policies.google.com/privacy.

Google Calendar Integration

Our website includes a feature that allows you to add our next meeting date to your Google Calendar. This works by opening a pre-filled Google Calendar event in your own browser. We do not receive or store any data from your Google account as a result of using this feature. Your use of Google Calendar is subject to Google’s own privacy policy at policies.google.com/privacy.

Facebook

Our website includes a link to our Facebook page. Clicking this link will take you to Facebook’s website, which is subject to Facebook’s own privacy policy. We do not share your data with Facebook.

Hostinger

Our website is hosted by Hostinger. As our hosting provider, Hostinger processes certain technical data (such as IP addresses) as part of normal server operation. For more information, see hostinger.com/privacy-policy.

7. Cookies

Our website uses cookies to function correctly and to protect against spam and malicious activity. We use Complianz to manage cookie consent on our website.

The cookies we use fall into the following categories:

You can manage your cookie preferences at any time using the cookie settings on our website.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at enquiries@reboundgroup.org. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.

ICO website: ico.org.uk

ICO helpline: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Rebound Carers Support Group (Registered Charity No. 1169310)

The Carer’s Centre, 117 Orchard Road, Portsmouth, PO4 0AD

Email: enquiries@reboundgroup.org

Jennifer

I first came to Rebound seeking support during a particularly challenging time with a family member. What I found was more than just help; it was a warm, welcoming community built on empathy and genuine care. Rebound provided a safe, non-judgmental space where I could process my feelings, and crucially, realise I wasn’t alone in experiencing sadness, guilt, and trauma. This group became a true ‘godsend,’ guiding me through dark times and helping me to see a path forward.

Last year, I was invited to become a Trustee, an opportunity I embraced to give back the same profound support and respect that Rebound so generously offered to me.

I have extensive professional experience in supporting vulnerable individuals in the community. I live in the Portsmouth area and enjoy spending time with my family and socialising with friends.

Lynn

Lucy

Social Media Co-ordinator

This website is managed on behalf of Rebound Carers’ Support Group by Lucy Greenlees, who also manages the Rebound Facebook and X pages.

Lucy is a digital marketing consultant specialising in social media strategy and management. More details can be found on her own website:

www.lucygreenleesdigital.com.

Roger

Born, raised and educated in Portsmouth I am a Registered Mental Health Nurse and have been since 1991. I have managed local mental health and substance misuse services for Solent NHS Trust and am currently working for the Trust on an ad hoc basis conducting Serious Incident Investigations.

I am a father of two grown up children and a user of local health and social care services. I applied and was successfully interviewed for the Interim Healthwatch Portsmouth Board, and have now been elected to the Healthwatch Portsmouth Board, currently nominated by my peers and I am the Vice Chair.

I have had many years’ experience of local health matters from providing and managing services plus more recently after my retirement as a user of health and social care services.

I have a passion for Equality and Diversity, and chaired the Trust group for many years.

I am a Trustee of Rebound Carers’ Support Group plus Vice Chair of my GP Surgery Public Participation Group (PPG).

Shannon

Shannon has a background in the field of Public and Sexual Health and has worked alongside an array of communities over the last fourteen years or so.  Shannon has a huge passion for supporting and enabling people to lead healthy and fulfilling lives, and has a particular passion in facilitating positive educational sessions with Children and Young People with regards to Relationship and Health Education.

Shannon is keen to support Rebound and the positive work that they do, hence why she has become our newest Trustee.

Alan

A lifelong resident of Portsmouth, I am a retired Electronic Engineer having worked in diverse areas from Computers and Military Communications to Hearing Instruments and Electronic Security.

I first got involved with Rebound around 12 years ago when I took my wife along to the Support Group. She was at an all-time low due to addiction in the family. Rebound has proved to be a ‘lifeline’ providing understanding and empathy in a non-judgemental form.

I have offered my services here to strengthen the group and am honoured to have been elected.

Patricia

My early adult working years were spent in Customer Service until I left to have my family. Then followed many years of freelance Market Research interviewing (one of those annoying people with a clipboard!) which I could work around my family responsibilities.

 

I don’t remember how I found Rebound, but I know it proved to be an absolute lifeline for me. I was at my wit’s end with my son’s behaviour, which had gradually got more aggressive due to drug addiction. From my very first meeting I felt a weight had been lifted off my shoulders. To finally be in a safe and welcoming environment, where everyone understood exactly what I was feeling and to know I was not alone was such a massive relief. Sometimes I would cry, sometimes I would vent the frustration and anger I felt for my son’s situation but always I felt better after being there. I am so grateful for all the support and understanding offered over the years and feel sure that Rebound saved my sanity. I have been attending the group since its conception and gradually I accepted that there was nothing I could do to alter my son’s life and only he could make the changes.  

 

Sadly, my son lost his battle with addiction and passed away nearly 4 years ago. I have still carried on attending Rebound hoping my experiences may help others. In 2024 Lynn decided to step down from Chairing Rebound and take a much-deserved retirement. It was suggested I take over the role and I hope to carry on helping other families and I like to think of it as a fitting legacy for my late son…

Dave

I have an extensive background in the Gas Industry as an apprentice and joined Highbury College in 1967 as a Lecturer, teaching and assessing students 16-80 to this day 2018.

I became a member of Rebound in 2008, when my wife was in an alcohol detox programme and is now in recovery these last nine years. I have been a regular member from the beginning, and the support and guidance I have received from the Group and Trustees has helped me a great deal to be able to cope, even though my wife is still in recovery – thank goodness!

I was asked to become a Trustee when Rebound obtained Charity status, which I accepted as an honour, in the hope that my journey through the ups and downs of addiction to eventual recovery may help other carers to cope and see that there is a light at the end of the tunnel!

Privacy Policy